Ashley Outlet in Montgomery, AL (2024)

5

87%

4

4%

3

1%

2

0%

1

8%

(280)

(11)

(4)

(0)

(29)

Juanita Smith

Jun 28, 2024

Sales representatives were very friendly and knowledgeable.

Morrell Pruitte

Jun 27, 2024

Sales associate was very nice helpful and engaging.

D Council

Jun 26, 2024

The sales associates and staff were very courteous, and helpful with me to get the item that I needed and in a timely manner.

linda tinder

Jun 26, 2024

Very friendly staff. Helped me a lot with my decision. Would highly recommend

Nic Morrow

Jun 23, 2024

If you go into the Ashley Homestore Outlet in Montgomery just ask for Kana. She was great and makes your experience looking for the perfect pieces to meet your needs easy. She is very attentive without being overbearing. This store is lucky to have such a wonderful Sales Associate like Kana.

Sean McTear

Jun 10, 2024

Great experience. Answered all my questions and helped me pick some great options.

Michael Harris

Jun 09, 2024

Had a great experience with the sales associate at Ashley Outlet Store on June 8 2024. She was very attentive and helpful in helping me and my wife making a decision on purchasing a sleeper sofa for our home. She had a great attitude and made our shopping experience an awesome one. Thanks.

Glenda Russell

Jun 02, 2024

From the moment I walked into the store, Jordyn was exceptional. She exercised extreme patience while I went back and forth with my daughter over the phone about the purchase. Exceptional experience.

Kendra Dawson

Jun 02, 2024

Though I usually don't like sales people approach me upon entering the store, that didn't happen. When I was approached by the salesperson, it was due to my look of confusion because I was looking for a particular item. She showed me what was available online as well as what was in the showroom. I was provided with the options of what was available, delivery availability, and costs up front. The salesperson as well as manager were attentive to my needs. I enjoyed my experience at Ashley.

Yvette

May 30, 2024

Was looking for a sofa and chair for our son for college and found great deals! Convenient pay and go options, helpful and friendly folks, plus awesome prices. He, and we, were very happy! Will definitely recommend to others shopping for student apartments.

Carmela Drake

May 25, 2024

Leslie was great and gave us space to make a decision. Ask for Leslie when you go to shop there.

Dena Wynn

May 25, 2024

Kana was so great! We picked out my new mattress and sleep system that has improved my sleep and neck & back pain!I will be back! ☺️

Robbin Reed

May 19, 2024

It was an enjoyable visit, the store was clean and not crowded.

Hernán Izguerra

May 07, 2024

Excellent support and service! They try to help you, recommending you the best for your needs! I’d definitely come back!

willie george

Apr 29, 2024

Danise was an outstanding sales person! She made sure that I knew my price range and my use for the item selection! Very pleasant and kind soul! Great experience!

Kosher Montana

Apr 28, 2024

Jordan was amazing. I will definitely be back.

Pamela Parrish

Apr 28, 2024

Every one has gone above and beyond my expectations in buying my furniture. I made last minute changes in my purchase… and they held my furniture longer than normal when my apartment wasn’t ready when promised. Great prices and a smile… I couldn’t be happier!!

Julia Matthews

Apr 26, 2024

The young lady who helped me was very intuitive and helpful when helping make a selection and in securing financing for the item.

Zastiney Wiggins

Apr 22, 2024

Danice was great!

Jett Pickett

Apr 22, 2024

Denise was the most wonderful lady. It was a pleasure working with her to get my needs. Especially during this stressful time trying to move. Would definitely be returning.

Sharon Murphy

Apr 21, 2024

Everyone was so nice and helpful. Danise was great she made my choice so easy. Thanks!

Alaina Carlisle

Apr 21, 2024

Danise was amazing!

Judd Sanford

Apr 15, 2024

Denice was so amazing and is an absolute asset to your team here at Ashley. Thank you for the excellent deal on my furniture!

Nicole G

Apr 15, 2024

Customer service was great 👍🏾

Earnest Alexander

Apr 14, 2024

Stephanie was great, she went over and beyond to meet my wants. She and the store manager really did a fantastic job because I wasn’t looking to buy that day but with the special that day I gave in. I haven’t received it yet but I will give another review once I’ve had it for about a week.

Angela Horton

Apr 13, 2024

Stephanie was outstandingly amazing

Michael Hood

Apr 13, 2024

Stephaine was great and helped us get exactly what we wanted!

Kimblelyn Jordan

Apr 12, 2024

Danise was wonderful and very helpful. She made sure I recieved the best service and furnishings that I loved.

Erika Freeman

Apr 09, 2024

Ms. Danise was absolutely amazing!! Definitely helped me to get what I needed for my home without breaking the bank. Thank you so much

Anslea Twymon

Apr 09, 2024

Danise was great! She worked with us and got us everything we wanted !

Alyx Harley

Apr 06, 2024

Jordyn helped me pick out a bed set and mattress set today, she was very thorough, detailed, and attentive to my request. She made the process very simple for me and I’m so excited to get my new furniture!

Angela Malone

Apr 04, 2024

Stephanie was great and patient.She explain each item…Shelby was great with my exchange after changing my mind about some things

Brent White

Apr 04, 2024

It was amazing experience working with Danise and the store mgr to accommodate my needs

Kait Bug

Apr 04, 2024

Danise was super helpful and wonderful. She helped us pick out a new comfy couch and rug! Thank you!

D D

Apr 04, 2024

The communication regarding items ordered is terrible. If you do not get your item from the store do not believe what they say. I ordered a bed in store and have been waiting forever. They sent the wrong bed and sheets than what were discussed with salesman. Management and the salesman promised to make it right but I still do not have the right item. Every time I go to the store I am told it is route but no information or paperwork on a time or date of delivery. Do not purchase from here. They lie to get you to leave them alone.

Sabrina Greene

Apr 02, 2024

Great shopping experience with Phe”. A first time customer, went well!!

Lynn Gamma

Mar 30, 2024

We had an awesome shopping experience! Jordan was very knowledgeable about all their products.

Kathy Bradshaw

Mar 27, 2024

Above and beyond to help me.Thank you!!

James Molette

Mar 26, 2024

Stephanie was exceptional saleswoman! She explained the product in great details! She also was very patient in helping me decide my bedding needs! Outstanding Personality!

Lurlean Matthews

Mar 25, 2024

Jordyn was very knowledgeable and had a very welcoming smile. She was quick to help and went above and beyond ! I would highly recommend her for employee of the month !

Phyllis Bailey

Mar 24, 2024

Danise Roberts

Katherine Black

Mar 23, 2024

Denise was Fanta and so helpful without being pushy at all. Made it a breeze finding what we needed and more!

Michael Blade

Mar 23, 2024

Ahsley’s furniture has really helped with making the pains of furnishing a house easier! Shoutout to Stephanie for being a great help!!

Erika L.

Mar 22, 2024

I bought my bedroom and living room suit today and Stephanie was very very helpful! She was so kind and patient dealing with me and my measurements! 😀

Louis Collins

Mar 19, 2024

Great customer service! Danise took care of me and the entire staff was friendly and don’t hound you like other places. If you need furniture, go check out my friend Danise! She will take care of you.

Cody Parker

Mar 16, 2024

Denise was great and helped us out. Highly recommend. Great deals

Allena Singleton

Mar 16, 2024

Jason was nice very cool experience helped throughout the whole time

Jederia Singleton

Mar 16, 2024

Jason was very nice and very friendly a great salesman definitely look forward to shopping with him again

James Barnett

Mar 15, 2024

Ms. Stephanie Stripling was an awesome salesperson and she helped me decorate my office space just from a verbal description.

Tasia Murry

Mar 15, 2024

I walked in to purchase an only item and Ms. Danise made my purchase very streamlined and peaceful. Very helpful and professional…

Howard Walker

Mar 14, 2024

Jordyn was an absolute delight! Professional, knowledgeable, and very efficient in assisting me with making my purchase. Great customer service! Thank you!

Nekesah Simon

Mar 13, 2024

The staff was great they really helped me get a bargain (very personal yet professional)!!!

Izera's Touch Decor

Mar 13, 2024

I would like to say Ms.Stephanie was very awesome! She greeted me with kindness. She help and educated me on everything I needed to know. I highly recommend her.

Chris Dwyer

Mar 10, 2024

What a great experience! Danise greeted me, helped me find exactly what I needed, and at a GREAT price.

Shewana Stewart

Mar 10, 2024

Sell representative Jordan Stewart was very knowledgeable and professional. She did a great job at making me feel comfortable about the purchase I was making. I will definitely be returning. I would also like to add that I was greeted when I walked in and all the employees were nice and friendly!!!!

Kymberlee Barnett

Mar 07, 2024

Denise was a gem.. outstanding service!

Pamela Short

Mar 07, 2024

Danise was AMAZING!!!

Teresa Maldon

Mar 05, 2024

Mrs Danise was very helpful in helping me decide what tables would match my furniture the best I am so loving my coffee table!!

James Leonard

Mar 05, 2024

Awesome experience. Came looking, ended up buying. Thanks Phelethia

Nancy Golson

Mar 04, 2024

Jason, Brandon and April did a great job in helping me to get exactly what I was looking for. I highly recommend them at Ashley Furniture in Eastchase.

Rebecca Morris

Mar 04, 2024

Jason & Ashley did a great job. The manager Brandon was very helpful as well.

Amanda Duke

Mar 03, 2024

Ms. Danise was an absolute pleasure to work with today. She was friendly, easy to talk to and got us exactly what we needed for an even better price than what was advertised. So blessed to have her help us navigate through the decision and purchase of our new dining set. Will definitely use her again! If you're looking at the Ashley Outlet in Eastchase, ask for Ms. Danise!!

Hunter Feaster

Mar 02, 2024

Thank you Jason for taking care of us!

Jazmine Davis

Mar 02, 2024

Stephanie was hands down the BEST sales associate I’ve met thus far, she was knowledgeable, kind, and patient with me. She listened to my wants and got me the perfect nursery set up for my baby girl. We need more like Stephanie! :)

Melissa Cooksey

Feb 29, 2024

My husband and I had the best experience with Ms. Danise. She was so helpful. Will gladly come here with any other needs.

Stacey Murray

Feb 29, 2024

Thorough and friendly service. Will definitely be back for additional service and merchandise.Phelethia was my salesperson!

Deisha Rutledge

Feb 28, 2024

Stephanie Stripling, is a great and Awesome, Sales Woman!!!! She was very very welcoming and knowledgeable about the products that were available and was not floor. I LOVEEE..working with her!!!!

JENNY MOSLEY

Feb 28, 2024

Very helpful staff. Thanks Jason!

Althea Birchfield

Feb 26, 2024

Sales person was very considerate and was able to get me a good sales discount. Checked on line for me and very helpful

Tyler Bennett

Feb 25, 2024

Jason was an awesome help! He helped us find the perfect couch & recliner for our living room. He was also able to hook us up with a free cruise with our purchase! If you are shopping at Ashley Home Furniture in Montgomery East Chase, you need to ask for Jason!

Chandra Zeigler

Feb 25, 2024

Excellent customer service by Mrs Denise.she patiently waited on me despite my indecisiveness. She was knowledgeable about her job which was an asset to me finalizing my decision!!!!!

susan fowler

Feb 25, 2024

Zach was very helpful and knowledgeable

Carrietta Pritchett-Stallworth

Feb 25, 2024

Ms. Denise at Ashley outlet was very helpful in walking through the process of purchasing furniture.

April

Feb 24, 2024

Denise thank you so much for your service and help. And a shout out to Brandon the manager.

Fadra Rogers

Feb 24, 2024

Denise was fabulous! I appreciated all her hard work with getting me what I wanted!!

kym klass

Feb 24, 2024

Professional service. Expert advice. Patient salesperson in Jordyn as I decided on my first new couch in 17 years! Great experience.

Courtney Stanton

Feb 22, 2024

Best Experience Ever !

Kevin Stewart

Feb 21, 2024

Denise was amazing!!! We definitely appreciate all of her hard work.

Misty Smith

Feb 20, 2024

Great information, friendly staff and Danise was wonderful!

dollie watson

Feb 20, 2024

Danise Robert’s was an awesome saleswoman. I will be back.

kevin k

Feb 20, 2024

Danise was very helpful

Natasha Lockley

Feb 19, 2024

Jason nice friendly, great costumer service in and out when u walked in the door he took very good care of me.

Jeanne Charbonneau

Feb 19, 2024

Denise did a great job! Thanks ‼️

Dee Byrd

Feb 19, 2024

Great pieces of furniture to choose from. Reps were all so kind and helpful. Not pushy like other sales rep.

Bhavin patel

Feb 18, 2024

⭐⭐⭐⭐⭐I had the pleasure of working with Zach during my recent furniture shopping experience, and I cannot sing his praises enough! Zach's expertise and attention to detail were evident from the moment we began browsing. He listened attentively to my preferences and helped me navigate through various options until we found the perfect pieces for my home. His friendly demeanor and patience made the entire process enjoyable. Thanks to Zach, I now have a beautifully curated selection of furniture that perfectly complements my space. I highly recommend Zach to anyone in need of expert assistance with furniture selection.

Caleb Ramage

Feb 18, 2024

Awesome customer service. Jordyn Stewart helped us get everything we needed for our living room and then some. You have us as customers for life now. We’re previous customers of Havertys and you have stolen us away.

Kody Grant

Feb 17, 2024

Ms danise, sales associate 208 and ms Shelbi were great to work with and very informative and all deals.

Dianne Lumpkin

Feb 17, 2024

Denise and Jordyn was such a great help. Thanks so much.

Zorana Page

Feb 17, 2024

Great service from Danise and Shelbi.

Amber Renee

Feb 10, 2024

I had a wonderful experience here while shopping for furniture. The sales lady Danise was very helpful and patient with me. She and the manager Brandon worked together to help me find the best deal. Shout out to them they were absolutely amazing.

Felicia McGhee

Feb 10, 2024

Danise was extremely patient with me in making my decision because I was unsure of what I wanted. The manager Brandon stepped in to help as well. Great team, great customer service, and super sweet. Thank you again Danise

Whitney Fulton

Feb 08, 2024

Jordyn helped me pick out the perfect couch. She was VERY attentive, kind and knowledgeable. I would recommend everyone to request help from Jordyn. Definitely won’t be disappointed.

Taylor White

Feb 08, 2024

Jordyn was a very big help to us getting the perfect couch! She helped every step of the way with no hesitations!

Dionne Bibbins

Feb 08, 2024

Wonderful customer service! Thank you.

Jeremy Fox

Feb 06, 2024

Jason was extremely helpful and went out of his way to help us find what we wanted even if it was not on the floor and the best pricing. Quick service and answered all our questions. Highly recommend if you need anything.

AJS Studios

Feb 04, 2024

Bad customer service, Misleading price and offers, they offered me one price and then I told them about the discount and then they changed all the prices to match the prices they gave me at the beginning. When loading my merchandise they did so in a rude manner and without any desire to help. sky high prices get the same things at Royal for half the price they offer. Very bad experience in general.

William Schreyer

Jan 31, 2024

My experience was great at Ashley’s outlet. Brandon was a great help in helping me find what I was looking for. As buyers we get apprehension but Brando was super patient and I appreciated his time.

Lorie Steed

Jan 27, 2024

My husband and I have been in a few time deciding between an item to purchase. Each time we have had someone immediately greet us, inform us, and give us our space to look around. We have had Jason, Leonard, and I wish I could remember the nice woman that helped us recently. She was able to get us exactly what we were looking for!

cheryl stanaland

Jan 26, 2024

Very helpful in showing me different kinds of double recliners

Heather Edwards

Jan 25, 2024

Nice selection of furniture. Sales associate was wonderful.

Tressa Jallath

Jan 19, 2024

Very satisfied

Leah Compton

Jan 17, 2024

Jason was top notch and very helpful. He let me walk around and look without following me!!😂 He was great!Brandon was very helpful as well.Very pleasant experience!! Thanks!!

Kiyarra Hairston

Jan 10, 2024

Thank you Darres for helping me with my first sofa purchase. I appreciate the excellent customer service. Also, thank you to April and Brandon for your assistance at the end of the purchasing process. A great team!

Barbara Meek

Jan 07, 2024

Researched availability to find the best sofa for the best price.

Elegant Trinkets

Jan 06, 2024

Jason was great and helped me to get all the things I needed for our home. The entire team were great!

machell Thomas

Jan 06, 2024

I enjoyed my visit Jordan and April were really nice and we did leave with a nice ottoman love my experience

toborius thomas

Jan 06, 2024

Staff was great from the manager Branden to the sales women jordan and even April who checked us out. Will be back for our next furniture purchase

Emma Austin

Dec 31, 2023

I worked with Jason today and he was absolutely great! He introduced himself once we walked in the stores gave us the sale papers and let us know he would be around if we had any questions. He let us walk around for a while and then came to find us which at that time we had questions. He answered all of our questions. Thank you for your help today Jason. My sisters and I really apptall you did for us!

Edward Myles

Dec 27, 2023

Phenomenal experience

Angela Smith

Dec 27, 2023

Darris was has excellent customer service. We had visisted the Prattville location earlier and browsed for an hour before anyone acknowledge that we was there. The staff sit and watched us shop and only one employee came to help and assist myself and daughter, His name was Zack. The Ashely Outlet is where i will be shopping from now on. EXCELLENT Service.Darris and staff was excellent on today.

Sincerely Semi

Dec 27, 2023

Great Customer Service

Mister Chitlin

Dec 23, 2023

Leonard was very friendly and helpful in helping us pick out our new Temperpedic mattress. We will definitely shop with him again!!

Questland Q

Dec 15, 2023

I was met at the door by a saleswoman. She looked with me and answered questions. They didn't have what i had in mind, so i gave her my contact information. It's been just about 2 weeks and she hasn't reached back out to me. Sorry to say, she's lost a sale.They had a pillow pattern i liked and all i asked from her is to match it.

T Jones

Dec 08, 2023

Leonard provided great customer service. Was very knowledgeable about the product I was looking for, knew exactly what I wanted, and greeted me immediately when I walked into the store. Shelby also provided great customer service and was very friendly and nice.

Jessenia Martinez

Dec 07, 2023

daylynn and jordyn were absolutely amazing. my boyfriend and i were extremely indecisive with what style would match each of us and we’re getting no where until they swooped in and found us the perfect set in minutes. such great service.

Harry

Dec 07, 2023

Amazing place very helpful staff

Brenna Skeen

Dec 06, 2023

Jordan and Shelby were amazing!!

Heather Grayson

Dec 06, 2023

Leonard and Shelby were awesome to deal with!!!!!! Thank you so much!!

Mackenzie sontag

Nov 27, 2023

The best place to get furniture in Montgomery hands down. First stop and we didn’t have to go anywhere else. I couldn’t believe it. We actually bought every Ms. Jordyn recommend. She was very knowledgeable about the pieces we purchased! 1000% recommend asking for her! Great service!

wendy walker

Nov 25, 2023

Jordyn and Jacob were amazing 👏 . They made sure we got the best deal possible and went over and beyond to assist my family and I while we shopped. 10 out of 10 customers service

Cheryl Hughes

Nov 25, 2023

I always love coming in this store. Everyone is always so friendly and ready to help. Thanks for getting everything done so quickly today Jordyn!!!!

Edgar Perez

Nov 25, 2023

Jacob and April A1 Customer Service. Definitely recommend 💯

Angela Perry

Nov 25, 2023

I walked in not expecting to buy anything, and was greeted with a big smile by Darris. I walked around and found exactly what I was looking for. Then the CLOSER walks up and offered a deal I couldn’t refuse his name is Leonard. So if you’re looking to update your home, go see these guys at Ashley furniture in Eastchase! Also, if you need financing April is the best. Quick and easy!

Erin Veronica

Nov 22, 2023

I just made a purchase with Jordyn today and she was AMAZING! I loved the atmosphere of the store but the highlight of my visit was definitely my interaction with Jordyn. She was friendly, knowledgeable and she was very fast and efficient! I will be back when I am in need of new furniture!!

Kevin Hubbuch

Nov 20, 2023

Had a Outstanding experience at this location. I went to multiple other stores in Montgomery, but when I came here I immediately had Jordyn help me she was very knowledgeable in regards to all the items they had on display and items that were not on display. If you want an easy breezy process she is the one.

Faith Seymore

Nov 19, 2023

Jordyn and Leonard are GREAT!!!!!

Sarah Bush

Nov 18, 2023

All the staff are fantastic! Very helpful and friendly. Jordan and Leonard know customer service! Great experience.

Mason Walch

Nov 18, 2023

Jason was excellent. Never felt pressured and the store was clean and well stocked!

Efrén Ruiz Hernández

Nov 18, 2023

It was a great experience. Jason explained everything to us in detail and gave us many options. we would definitely return again.

Tim Johnson

Nov 17, 2023

Jordyn was amazing. Very and helpful and friendly.I will be back for more very soon

Aaron Jones

Nov 17, 2023

I had a great experience shopping at Ashley furniture. Jordyn was very nice and professional and she made my buying process a whole lot easier I am a happy customer

Maria Washington

Nov 14, 2023

I had the best experience everything was explaned in a timely matter as far as color we visionalized together the different ways we can set up the room we also talked about material which is important i would definely go back to Ashley outlet great experience

Alexis Surles

Nov 14, 2023

Let’s just say Black Friday deals at its BEST!!!!

Gloria Davis

Nov 14, 2023

Good experience- great sales person

Michael Lynch

Nov 12, 2023

Leonard was great

Reubin Felkey

Nov 10, 2023

Leonard took great care of us! We can't wait to get our new couch.

Leah Brooks

Oct 28, 2023

My husband and I went to the Ashley Outlet in eastchase looking for a new headboard and everyone was so personal able especially Leonard and D. They welcomed us with open arms, no pressure sales involved! We will definitely be back! 😊

CLL Sim

Aug 25, 2023

Five stars for Chris and Angel who just delivered and assembled my new Ashley Outlet furniture pieces. Overall great delivery service: purely professional, on time, called when a few minutes out, and assembled the pieces very quickly, with no issues, no damage, nothing missing, great job. Everything you can ask for from a delivery team! Thanks guys!

Andre Firefighter Young

Jun 17, 2023

Everyone was friendly.

Jarvis Davis

May 29, 2023

Very unprofessional. Ashley outlet messed up on everything regarding my order and delivery. Then when I spoke to management he was no help and I guess wanted to go back and forth with protocol and regulations. Like I work at Ashley's. I called with a simple problem and would like to be treated like someone who just spend thousands in your store not less. When shopping they put on a act that my satisfaction is there top priority. We paid for delivery and assembly. They brought us a sofa with a rip, they did not assemble the coffee table and I been waiting for about a week to get someone to come inspect the rip to see if I get another sofa. It's really bad there I would save money and a headache from going here. They have truly lost a customer because I like to be treated with respect and as a valued customer. Don't back and forth with me snd talk to me like I suppose to know your policy and things.

Mark Berry

Mar 03, 2023

We were in need of a lift chair and went here and got one thanks to everyone, especially the manager. He helped me load it, and I was so very grateful for his help because I have back and hip issues

LaKesha Cope

Jan 21, 2023

Awful awful awful… I paid $2k for my kitchen table set. It was not delivered as promised. When it was delivered it was damaged, they sent me a replacement and it was damaged worse than the first. They have refused to give me upper management contact info or give me a refund and just come get their stuff. I am going to the BBB and will pursue small claims. I am furious!! Wish I could give no stars!!

Jess

Dec 09, 2022

Very irritated with the service. The salesman told me that everything I ordered was “in stock in the back of the store” and that the only thing that had to be ordered was the footboard of my bed. When I called to check on the order, I’m now told that the sofa and oversized chair won’t be in for another 2 weeks… yet when I made the purchase I was told they were in stock already and didn’t need to be ordered. It really makes me feel like the salesman lied to me to get a sale, in all honesty. Definitely not happy that I’ll be staying in an unfurnished apartment for the next two weeks.

Cameron Crenshaw

Nov 22, 2022

Honestly if I could give them zero stars I would. Their communication is shotty at best. Things never deliver when they are supposed to. They have a problem with their automated delivery system. You can confirm delivery with a person and still get a call and press 1 for confirmation and your product still won’t be delivered. I’ve been waiting for 2 month for a product that I have not received that I paid close to $6000 on the spot the day I purchased it. The first time they attempted delivery they brought a bed without rails. Just a headboard and footboard. I can’t get a return call from upper management. Shop at your own risk. They have no problem debiting your account before you leave the parking lot, only a problem delivering the product and/or communicating with you.

Jesse Johnson

Nov 22, 2022

Horrible service never received all my furniture I paid for. I called several times asking about it. Management told me someone would contact me about my items but I never received a email or call back, Mr Leonard was the person that was giving me this info. They made it seem as if I was lying I sent pictures to a email that wasn’t right I asked them several times was it the right email but the email never went through… this was my first time buying furniture and I will never spend money here again. I rather buy furniture off Facebook before I’ll ever go in this place again. Just a Horrible experience.

Dorisetta Moore

Nov 17, 2022

The staff at this Ashley's was super. I have my furniture and I am pleased. I recommend this Ashley store not all of the Ashley stores are on time this one is.

Kyara Williams

Aug 13, 2022

I want to give a special thanks to Marty and Mo, they just don’t know how much better they made my experience. I order a sectional sleeper for my sitting area (a room) and the first set of delivery guys inform me that it was impossible to fit which they didn’t try the way I instructed them too I was so upset but Marty called to ask if I thought it would fit and my response was yes but I would have felt better if they attempted to try. Marty and Mo came and they went over and beyond expectations that’s how you WOW a customer. Your store will definitely receive more business and I am going to refer your stores every chance I get you guys definitely turned my terrible experience into a overjoyed moment by the way we are loving the funiture. THANKS YOU GUYS ROCK !

Nathan Nowell

Jul 25, 2022

Airrien and staff were very knowledgeable and helpful for us when we were purchasing a new chair. Great prices and flexibility!

Vee Elle

Jul 17, 2022

Store manager Marty always went above and beyond to assist us. We were always kept well informed during the process, were given fair prices, and were assisted in finding the best products for each of our rooms.

Monique D

Jul 11, 2022

Very clean nice and friendly service

Lori Mack

Jun 26, 2022

Reasonable prices for what I was looking for

Emma Kenny

May 31, 2022

Had a great experience buying my grandmother furniture! They were a great help and got it done in less than an hour!

Travis McGough

May 31, 2022

Excellent bathroom. Would pooh there again. Seriously, I needed to use the bathroom urgently, and the men's room was closed in another store nearby. I walked in, and the staff were very friendly and graciously allowed me to use their bathroom. Single room, private, and clean! Store was nice too, so shop for furniture when you get done!

Jacob Waite

May 30, 2022

Kyle was a ton of help and gave us all the information we needed and we were in and out in no time. Will definitely shop there again!

Lindsey C

May 30, 2022

Wonderful customer service!

Ayanna Bonner

May 24, 2022

Airrien the sales associate helped me complete my furniture shopping , i stayed within budget & found everything i loved i didnt have to settle for anything

Bre Bre

May 24, 2022

Airrien was fantastic at assisting us with our purchase today. I would recommend him to anyone that is decorating their home .

D'Jara Britton

May 20, 2022

Airrien was the absolute best. Worked with us to get us a top notch couch, was super friendly, and super helpful. We’ll definitely be back for more furniture needs!

Bobby Underwood

May 20, 2022

My guy Airrien got us the best deal possible!

Caitlin Faircloth

May 15, 2022

Jordyn was amazing!! She has incredible patience and compassion for her customers. My mom is very particular and we are both hard of hearing and she took the time to ensure we left with exactly what momma wanted!! She is the definition of relationship building in the sales world.If you haven’t shopped here yet - HEAD OVER NOW and ask for her!!

diva Townsend

May 07, 2022

Mr. Leonard is always lovely to work with! The most pleasurable experience that we have encountered. After searching all around the city for more furniture we came in and found what we needed at the best price! Audrianna was the absolute sweetest! The manager Marty was equally sweet! He came right over to say thank you. Give us a candle and also tell our a great story! Outstanding customer service!!!

Jay Vlogs

May 04, 2022

They’re very nice friendly and the customer service is very good

JADA JACKSON

May 04, 2022

My friend and I visited the Ashley Outlet in Eastchase and Airrien did a great job helping us out to find furniture for our apartment. The customer service was great and we will be back!

Lillian abdur-Rahman

May 03, 2022

Airmen Smith was friendly, customer focused, and every professional in assisting with helping me find the perfect bedroom set.

Linda Hunter

Apr 30, 2022

We were very pleased with our service today with Ms Jordyn... great customer service great spirit and a very beautiful person.

Becilia Russell

Apr 25, 2022

Airrien was awesome! great customer and very genuine who loves people. Go see him for customer service

Matt Hall

Apr 23, 2022

Marty stayed after hours to help my family find the perfect sectional and bedroom suite. Could not have asked for better customer service.

Abby White

Apr 18, 2022

Marty and Kyle really were so HELPFUL find the best bed i am so grateful for everything they did to help me out I would definitely come back

Taneisha Nicole

Apr 18, 2022

Thank you Kyle

Destiny Davenport

Apr 14, 2022

The store has some really great employees that offer really great customer service. I will be returning here to buy more furniture in the near future! 10/10

Cqshunda Addison

Apr 14, 2022

Rhezgeine gave me the best customer service experience anyone could have. She took her time to show me around, but mostly made sure I was happy.

Kittra Owens

Apr 09, 2022

Airrien was super helpful. Excellent customer service .

Adrienne Scott-Lee

Apr 08, 2022

Airrien Marty is a great salesman! Very professional. Go check him out...you won't be disappointed.

Garrett Weathers

Apr 05, 2022

Great experience here buying furniture. They had excellent customer service. Airrien was great spent time going through everything and we found everything I needed. I would definitely recommend anyone shopping here for furniture.

Jon Jones

Apr 03, 2022

Airrien was great very friendly, a great young man.

Airrien Smith

Apr 03, 2022

Great place to work. Love the people I work with. The customers are a pleasure to work with. Im putting 5 stars because it’s the best place to work.

Madison Keener

Apr 03, 2022

Leonard was so helpful!! I had such a great experience there!!

Kaitlyn McDougald

Apr 03, 2022

Leonard was awesome!! and super helpful

Katie Hunter

Apr 03, 2022

Make sure you ask for Airrien. He was polite and very helpful. He made sure we got the best price!

Krystina Griffith

Apr 03, 2022

Airrien was great! Make sure ask for him! Awesome pricing :)

Jermaine Pettway

Mar 27, 2022

Great staff Affordable furnishing!!

Tina Pettway

Mar 27, 2022

A very professional courteous and kind staff that took their time sat down with us walk us through all the financing and we are more than happy with our selection and our purchase and also the price I would highly recommend it to any new customers or existing customers Ashley furniture outlet in Eastern Montgomery is a place to to purchase all your home interior and exterior furniture.

Justin Snow

Mar 27, 2022

Rhe and Airrien were so helpful! Airrien knows his product and was such a joy to work with! I 100% recommend going to the Ashley Outlet!!

Riz P

Mar 27, 2022

Jordyn and Marty were awesome and very helpful getting us what we needed!

Conar Reeves

Mar 27, 2022

Bri was so amazed helpful. Showed us a great love seat and a mattress. My girlfriend absolutely loves it. They are amazing

ashley devore

Mar 27, 2022

Bri was super helpful and very nice. I appreciate the staff and appreciate the help. They were very nice and absolutely loved it here

Jason Till

Mar 26, 2022

Jordyn and Marty were our sales people. They were great, very patient with us, and a joy as we shopped for one piece of furniture, and ended up buying several other pieces of furniture along with a mattress.

Cybil Bri

Mar 26, 2022

Such an excellent experience here as a first time home owner! Will definitely be back for more purchases!!

Brittni Jones Anderson

Mar 26, 2022

My husband and I had a pleasant experience at Ashley Outlet. Leonard there was so knowledgeable, patient, and transparent all of our three visits. Partly because of his help and customer service, we ended up buying a living room set there.

Candice Wilson

Mar 25, 2022

My husband and I went into the Outlet Ashley Furniture at the Shoppes of Eastchase this afternoon looking for a dining room set to complete our house. The Sales Manager Marty and sales Rep Leonard were amazing. They helped us find the perfect family table and chairs for our house. Thank you so much for helping us!

Judson Wilson

Mar 25, 2022

My wife and I went in to looking to buy a dining room set and Marty the Store Manager and Leonard the Sales Rep were super helpful in our search. They worked to get us the best deal on the table and chairs. 10/10 would recommend coming here and letting them help you with all your furniture needs.

Ashley Williams

Mar 17, 2022

It’s so hard to find genuine people that have amazing customer service but Rhezgeine is amazing! She was quick to assist, answered every single question & was so helpful. She really made the experience for us worth it. THANK YOU RHEZGEINE!

Chiquita Sharp

Mar 11, 2022

Come to Ashley Outlet to see Rhezgeine she’s the sweetest and great customer service. Thanks for everything and blessings to you ❤️

Brandon McCullers

Mar 07, 2022

We worked with Bri today and she was absolutely incredible. Very personable and genuinely loves her job and it shows! She helped keep my 4 year old daughter company while my fiancé and I looked around for a new couch. She also was still there to answer every question we had about the furnitures. if you come here, SEE BRI

Jazmine. Strong

Mar 07, 2022

Airrien was a big help, he’s the best salesman!!!

Herman Broaden

Mar 07, 2022

Ms.Jordyn has excellent customer service

Ericka Walker

Mar 07, 2022

I visited the Ashley Outlet in Montgomery,Al and I am very very satisfied with the services I received from Jordyn and the staff here they are very very professional and helpful . They are very attentive and patient and aim to please in every way . Thank you All for great professionalism

pooh walker

Mar 07, 2022

Ms.Jordyn has excellent customer services

Matthew P

Mar 06, 2022

Great experience today. Very helpful and make our shopping experience pleasant. Airrien was knowledgeable and helped us find exactly what we were looking for for. Will visit again when we’re looking for furniture

Amy Palandech

Mar 06, 2022

Airrien was very helpful and we found exactly what we were looking for. We were in a time crunch and he was able to find us something we could take home with us at the time of purchase. Highly recommend!

Austin Elliott

Feb 20, 2022

Very helpful and friendly staff. I was able to get useful information for selecting a couch and quotes provided.

Elizabeth Burt

Jan 30, 2022

I was able to walk in and purchase exactly what I had been looking for. Jordan was the best!

Eburt

Jan 30, 2022

Jordan was great. We will be back!

Keisha Thomas

Jan 30, 2022

Awesome experience! Jordyn was phenomenal. She was extremely helpful and patient. Go see her if you’re looking for furniture.

Chrissy L

Jan 29, 2022

Jordan is fantastic and I will send my friends to her!

Gerald Covington (Chuck E Cheese)

Jan 29, 2022

I worked with Ashana on purchasing a sofa and loveseat set. She was a pleasure to work with, very knowledgeable of the product and didn't hesitate to seek the answer to any concern she was able to answer. I came late in the day, actually around closing and she worked with me as if she didn't have to close. I wasn't rushed at all. Pleasure to work with.

Suretha Smiley

Jan 29, 2022

Stephanie..awesome saleswoman great service keep up great work!!!

Patti Robbins

Jan 17, 2022

Can’t get the furniture I ordered in so I cancelled the order on 1/4/22. Today is the 17th and still no furniture nor a refund. We are talking 8k paid in full and Ashley has had my money since 11/21/21 and today is 1/17/22.

Jt

Dec 10, 2021

nice looking store. found a lot of items for my new place. they got me financed for 60 months no interest. Thank you Ashley Outlet. went to 10 stores and they where out of stock and the outlet had some items in stock.

Deidre Hawthorne

Dec 09, 2021

Leonard is very knowledgeable about the merchandise, honest about potential wait time for delivery, very professional. He helped me with everything & even picked me out some great furniture & mattresses!!

Self Help CEE (TheRandomLife)

Nov 24, 2021

Just dont shop here. Go somewhere else!

Tracy Wiggins

Nov 22, 2021

New furniture being delivered Friday. So excited

V Atkins

Oct 11, 2021

Great Customer Service, Nice Furniture but you will not receive your furniture at the least 5 months or more.Then every other time they call you they adding another month onto your delivery date.It's not worth the wait.Buy from Aarons or Renter same stuff and order online

BoyMOM X2

Sep 16, 2021

I’m rating a 1 star but if I could rate it a 0 I most definitely will!! I DO NOT recommend this location AT ALL.. I don’t usually give bad ratings ever but I am fed up with the wait and the lack of understanding and support from the store manager Mr. Nathan. We made our purchase on March of 2021 we were told because of Covid-19 we would experience delays of at least 6-8 weeks! We didn’t receive a paper receipt because their printer was down and they texted me a blurry picture of my receipt. We received our dining table and couches in July! A chair came defective and THEY ordered a wrong piece to my sectional. It is now September and as of the last update we won’t receive the correct piece until Oct. We called and expressed we no longer want to wait and we would like a refund because at the end of the day it was a mistake done by the store. Only to get the run around from Nathan, first they don’t do returns because of COVID-19 something that was NOT said to us during the time of the purchase, then there would be a restocking fee of 25% from what we spent on the couches because my husband was very clear we no longer wanted the couches or to wait any longer. We have to pay them again in order to get a refund!! Don’t waste your time going here! Nathan isn’t a professional he’s a THIEF AND A LIAR looking for nothing but sales. I’ve worked retail all my life and this is the worst experience ever!

Alyssa

Sep 13, 2021

The furniture itself is great quality, however this individual store is run so poorly it’s not even worth the hassle to make a purchase here.I was sold several pieces of furniture from an employee named Logan who falsely introduced himself to me as the manager of the store. In the same breath he went on a tirade about how awful his competitor RoomsToGo was and individually named most of the employees to speak badly about them one by one (I certainly didn’t ask him to, nor did I feed into it. I just had to sit there and wait for him to finish). He got visibly angry when I told him that I had already purchased several pieces of furniture from this competitor from a wonderful employee who made the whole process seamless and easy.I only found out that he was not a manager when I called corporate to inquire about why I was being charged double the delivery fees for one single order. Not only did they try to scam me with these additional and unnecessary fees, but he also refused to sell me additional barstools with my order “without my husbands permission” even though it came out of my pocket and not my husbands - Who I absolutely do not even need permission from? What century are we living in?This whole experience feels like a fever dream I am in utter disbelief at how dysfunctional this store is.I wish I had never purchased a single thing from this company and especially this store because anything that could possibly go wrong did go wrong. 3-4 months later I’m still waiting on kitchen table chairs to be delivered and no one can seem to figure out where they are or how to help me with it.

PATRICK LAWHORN

Aug 21, 2021

Look at the bad reviews first they all have two things in common been lied to and no furniture.I have been waiting on my stuff for 6 months and still don’t have it. All these people do is lie and then got the nerve to try to keep your money when you ask for a refund after waiting 6 month this is the worst furniture store in central Alabama how is this a outlet when the store isn’t buy and carry it’s nothing in stock here and every time I go in here its a new sale but same price it was last time they just change the signs to threw people off it not different from a regular Ashley store you might save 20 bucks here over a traditional Ashley that’s it. Don’t be fooled people the salesman tried to get me to finance but ask for a down payment but I was approved for more than enough to cover it I called the finance company and they said they do this so they can hold you in the contract even if you are dissatisfy she told me that a down payment was not required but if I pay a down payment I will not be able to get my money back wow!!! Don’t pay down payment if you finance it’s a trap Go to Rooms to Go

Brad Doucette

Aug 15, 2021

Very helpful person. Suggest browsing around, they have limited furniture. Go to their Prattville store, much larger. Bought a nice sofa. Thanks

Tamera Fontenot

Aug 12, 2021

If I could post zero stars I would. My boyfriend and I came in MAY to purchase furniture for our new apartment. Yes, the salesman did explain that we would get everything within 10-15 weeks, but promised about 2 weeks for us. We waited about a month, multiple people have reached out to me confirming they had some of the furniture and it would all be there on a certain date. I would call on the exact date and ask if it was there and was ready to deliver. The answer was always no, the order got pushed back. This happened about 3 times so far, we were promised a date that it was all going to be there and then when we call, it is not there. The last time we called, we just wanted to cancel at that point because it is now August, the lady said that there was a 72-hour cancellation. Nobody in the store explained that to us when we went back in May. It has been extremely frustrating and now they are saying we wont have our furniture until September! We have to wait ANOTHER month, what a rip-off.

Victoria Dominguez

Aug 11, 2021

The staff was nice enough and helps us "get a deal". However, they failed to mention how long it will be until we receive our furniture. We purchased June and are not getting our stuff until Oct./Nov.!!!!!

Logan T

Aug 03, 2021

This place sold me furniture that doesn't snt even exits and i didn't find out till six months later and endless nagging on my end to get answers. I initiated refund and still don't have it after a month and a half. Beyond upset and by far the worst experience in any shopping setting ever.q Do not waste your time or money. I also never write bad reviews so this means something. Just trynna save someone the frustration:/

Carrie Hughes

Aug 02, 2021

Horrible! My husband and I went into the store March 13, 2021, purchased a Recliner, Love Seat and Couch, Mattress and Box Spring. The sales guy told us takes 6-8 weeks for delivery ( He lied .. he was just trying to make a sale). We paid in Full and also have on our CONTRACT Delivery 5/3/2021!!!! Checked on the status and it was then pushed back to JULY 26, 2021!!! Now July is here and now they are saying it would be now September/October!!!!! We spoke to the Manager JOSH and he would not do refund!!! We are now with out furniture for our new house that we we paid in full! They are seriously scamming people.. I will NOT ever buy here again!! Seems like this has happened ALOT to several other customers. They care nothing about their customers and ONLY about making a sale!! We are now in the process of taking legal actions due to them breaking their contract with us 3 different times!! I will not wait around until October for my furniture to only have them tell me AGAIN its been pushed back on delivery! GO SOMEWHERE ELSE FOR FURNITURE!!!!!!

Larry Stich

Jul 31, 2021

Helpful people have some nice things bought a small table

Phillip Dunn

Jul 24, 2021

Found a chair we liked and Bamm! Got it. Very nice Staff working there. Will go back soon.

Leigh Anne Dagalea

Jul 20, 2021

I purchased Doorbuster sectional on layaway in March 2021. I completely paid it at the beginning of April 2021. From the time I fully purchased it in April to the end of May. No one had informed me of the status. I would call the store once every other week. When I called the facility they told me that the furniture was not showing delivery date. I showed concern that I have not received any possible delievery date and asked to speak to the store manager about finding another item with tbe same value that is available. Finally the store manager, (after I was concerned) said that it should be here the first week of June. I decided to not find a replacement since the manager seemed to be sure the furniture will be there. I called after the first week of June since I received no contacted in regards to delivery or any issues. Manager than proceeded to say it is now pushed to the first week of July. I received a call last week and the week prior telling me that my furniture was scheduled for first week of July. After first week of July passed, I called them Monday, July 12th, to be informed that it was again pushed to the week of July 26th. I asked the sales associate if I could get a full refund because their poor communication. And customer service makes me uneasy and I do not trust them that they will delivery my item. The manager was not there and the person said he will contact me on Wednesday when he returns. They told me that refund would not be possible because of the 72 hour no cancellation. I proceeded to call cooperate to file a complaint on their store and because it is privately owned they could not help me. They filed a complaint and said they will get in contact with me within 24-48 hours. After I received no response from cooperate and the store, I called cooperate again. During the process of calling cooperate on Friday, July 16th (less than four days since the last conversation with the store) I found out that the corner of my section is in the warehouse but that other pieces will be in august 26th. Again another time pushed and no response. Each time the dates have been undetermined or pushed further. There is no promise of a secure date. They are persistent on telling me cancellations are not possible due to the 72 hours after full purchase but yet this company does not hold themselves accountable to communication and delivery if their items. After long conversation, the sales associate on Friday, July 16th said the manager will issue a request for cancellation to the finance department and I will receive a paper check refund. I called today July 20th to ask about the status. The request was given to the finance department and now waiting for the finance department to contact me about my refund. The sales associate said that it will take up to 14 days. This is ridiculous. I understand that we are in Covid 19 times. But their customer service is lacking and their concern for their customers is lacking.

James Boyer

Jul 19, 2021

UPDATE: September 2022. New manager at this location has worked very hard to get our refund. Marty has really gone above and beyond to make this happen, narrowly avoiding legal action. The disruptions to Ashley's system has improved significantly, and I would now recommend the store, under Marty's supervision, to others in the area. He will not let you down. Thanks, Marty.We have a lot of Ashley Furniture. We ordered nearly $7,000 worth of furniture on April 18/2021 with a estimated delivery date of 5/31/2021. It is now 7/19/2021 and we still have NO furniture. We just got off the phone and the estimate delivery date for some of the furniture is not until DECEMBER!So, if you want to pay thousands of dollars for furniture that you will not get for 8 months, then this is your place.We have been living in our home with our kids on mattresses on the floor, no living room furniture, no dining room furniture, incomplete office furniture, etc, etc.No more excuses for companies operating like this. We are now fighting for our money back that has been wrapped up for many months so we can go somewhere that sells furniture and not just dreams of "someday" furniture.Absolutely awful.

Erin Young

Jul 06, 2021

About a month ago I came into the Ashley furniture outlet location to look for a chaise sofa for my first apartment since recently graduating college. Jordan was a great help and I just got my sofa delivered today and I love it! Jordan was patient and helped me narrow down my decision. Her fun personality made her a joy to work with. I also really appreciate her staying in touch with me via text throughout the whole process to make sure I didn’t have any unanswered questions and to keep me updated.

Tajah Sigler

Jul 05, 2021

Went to look for a chest and Jordan met us with a happy greeting and went above and beyond to help us out. She answered all our questions and made the experience all the more better.

Tamara Solomon

Jul 05, 2021

I had an excellent experience at Ashley outlet. Jordan was a fantastic sale’s associate! She was very knowledgeable and helpful! The customer service was very good! Thanks!

Shane

Jul 05, 2021

Had a great experience at the Outlet store. Jordan was great to work with. She was very knowledgeable about the lines of furniture and was a no pressure sales person.

Palina Luangkhot

Jul 05, 2021

I would definitely recommend coming here for all your furniture needs. They have a great selection and Jordan helped me throughout the whole process! She made everything fast and easy. I will be going back for my future furniture purchases.

queen robinson

Jul 05, 2021

My experience at Ashley’s was great. The customer service was quick and thorough. I got exactly what I wanted. I will definitely be back. Thank you again Ashaunna

Terese Robinson

Jul 01, 2021

My mom and I had a great experience at Ashley Homestore. Mario the salesman was patient and attentive to our needs on what we wanted in living room set and mattresses for our home. Mario made sure we left the store satisfied and the other employees were helpful as well.

Darryl & Kristy Sheffer

Jun 25, 2021

We had a wonderful experience at the Montgomery, East Chase store. Mario did everything he could to help us and make sure that we had what we needed. He was amazing and I would definitely recommend seeing him for your furniture needs.

Glenn Taylor

Jun 22, 2021

We went in for a couch and love seat. Met by Mario, who helped us with selection and options. Everything was clear, pricing made sense, and Mario took the time to explain what comes, for example, with the protection plan. He wasn't pushy, just helpful, and he knew his stuff. Strongly recommend this store and especially Mario.

myla harper

May 21, 2021

It’s been three weeks now and I’m still not a happy customer. Please refer to Ashley Homestore’s Facebook page to see my review in detail. The sales clerk ordered the wrong item. The delivery team did not honor their delivery time slot and did not have the decency to inform me in a timely manner that they were coming 2 hours early. They left the wrong dresser. I called Emmitt, the store manager, and requested for them to return to pick up the dresser, needless to say the dresser remained in my home for three weeks. I tried to contact the general manager, Nick on two occasions and, Emmitt was of no assistance and he never returned my phone calls either. After finally getting a scheduled pickup a week and a day later, the delivery team was an hour and 15 minutes late with once again no phone call or text. After posting my experience on their Facebook page, Nick called leaving a message with my phone number as the return contact. Also, someone from their management team left an email address that was not accurate. I say all this to say, my concerns have not been resolved and I did not receive the correct dresser that I paid for. Ashley Homestore will NOT admit their mistakes, correct their mistakes, nor treat their customers with respect. I spent right at $6000 and this is how they treat their customers. I pray that you read this review and reconsider patronizing this establishment.

Alethia Ramsey

May 21, 2021

Today was truly a blessing! After two weeks going from store to store and returning to Ashley Outlet at Eastchase Montgomery Al, my friend and I had the honor to meet with Sales Associate Mario Holloway and Manager Josh Jones. Their level of understanding and patience is to be commended! I appreciate quality of understanding and respect shown. I was able to get what I needed. My friend listened and watched them. She also was impressed and purchased furnishings. Thank you Ashley owner Mr Aziz for hiring employees that make your company standout above others.

Charcola Howard

Apr 26, 2021

Had a great experience with this store. Please go see Mario he will sure take care of you.

Jasmine Moss

Apr 20, 2021

It was my first time in the store I was led by someone one to Try Ashley Discount store. I was already in the area so that made it very easy. Location is perfect. Soon as I walked in I was greeted by Mario and he immediately asked me did I needed any help. I told him what I wanted and he took me straight to what I was looking for. Even though the delivery is a little off the great customer service Mario delivered is what sold me. He told me everything I needed to know very detailed on the dates and kept it real. And I was in and out ! So that’s a plus! Thanks Mario !

Anjelica Richardson

Apr 12, 2021

Mario made ordering furniture super easy! Thank you so much for all your help!!

Ella R. Brown

Apr 11, 2021

Loved it

Alysha M.

Apr 10, 2021

Came in with my family and we were greeted by Mario. He introduced himself, got our names, and said to let him know if we needed anything. He walked away and didn’t hover uncomfortably like other places have sales people do. After browsing a bit he came back to check on us and proceeded to help us look through dozens of options and ultimately decide on the right package for what we were looking for. Mario was great, management was great, and the shopping system was appropriate.

william gipson

Apr 10, 2021

On March 20, 2021 I purchased a complete Leather reclining sofa, love seat and chair set in which I paid for upfront in full. Josh and I agreed on a (out the door) price that he stated would included free delivery and would include the best warranty that I could purchase. Once I got to the register to check out I was charged an additional 199.00 that was supposed to have been already applied to our agreed upon total. I didn't notice until after I left and looked over the receipt of this infraction. They told me that the set wasn't in stock and would take 3 weeks to be delivered. I offered several time to pick the set up myself but they insisted that I let them bring it out and set it up for free so I agreed. They told me that the set would come in a different dates and offered me split delivery. I told them I'd prefer if we just wait an get it all delivered at 1 time when it all arrived and they agreed. Fast forward to Thursday April 8th I called and was told that only 2 pieces were in but they were all scheduled to be there the week of the 8th. Friday the 9th I called bk and was told that the set was there. I asked when would it be delivered and was told that I had to come pick it up and that it wouldn't be delivered. Therefore I (rented) a haul and angrily went to to their store to pick it up. Once I got there I was told that it wasn't there and was at the warehouse which contradicted everything that I was told and wasn't where I originally paid for the set. At this point I was furious and Josh wasn't there so I was told. They then called him/Josh and he magically appeared from the back of the store smiling with mischief all over his face. Once he got close enough to see the anger in my eyes he detoured behind me and finally stood behind the counter accompanying the other 2 young ladies. He lied and tried to tell me that I wasn't given or offered free delivery but one of the assistants who also helped me select the set( she in particular was great and very helpful and even apologized) agreed that I was supposed to have free delivery. I then told him about the split delivery in which I knew nothing about until they offered and he dropped his head knowing that I was being honest. At this point I was furious but still needed my set. They then told me that it was at the warehouse and that the warehouse was closed. This is after they told me that it was at their location and I had to come pick it up. So now I'm standing there with a rented uhaul, being double charged for a warranty, furious and still not able to get my furniture. Long story short I still have to go pick it up again today. I would've canceled it all together but your charged a 25% restocking fee and can't return it over 3 days after the original purchase date. Josh continued to try and lie and say he told me this or that and I made him out to be a lie everytime. Josh is a lier so don't let those fb commercials fool you. My set was over 4k and paid upfront. Read over your receips as soon as you get it and make sure everything you agreed upon is stated and accurate. This is my personal experience, hopefully this will detour you from having a disastrous nightmare just as I did. Please shop else where. Hopefully everything goes smooth today once I go to pick it up.

Joseph Brewton

Mar 25, 2021

Was in the market for a bedroom set and our sales associate Mario knocked it out the park! He was knowledgeable and got us what we wanted!

sawaski jackson

Feb 27, 2021

Mario is a respectable salesman that gives you space to venture on your own. He is knowledgeable and when he doesn't know something he is willing to locate an associate immediately. Thnaks for a good experience.

Courtney Jerrell

Feb 06, 2021

Jaya was terrific! Amazing customer service and so sweet!

Summer Breeze

Jan 27, 2021

Was not there today just cause I passed by it doesn't mean I stopped there. I passed by many stores in that vicinity.

Bryant Evans

Jan 26, 2021

This store has a ton of positive points to hit on. Anything you need is pretty much in there, at a very reasonable and affordable price. With Covid, things are a little tight right now, but that is expected with any store. However, the customer service more than makes up for this fact. The management will do anything and everything to help you any way they can.

Marcus Kennedy

Jan 23, 2021

The people there really know what they are doing. They go the extra mile to find you what you need. Lots of options to chose from.

lukky7 Nupe

Jan 18, 2021

Great atmosphere

Dan O

Jan 17, 2021

Very pleasant experience. Courteaus staff, and speedy professional service.

Erika

Jan 16, 2021

Update: it has now been 3 months waiting for a couch after being promised on 6 occasions they are "reading from the delivery list" I have forgotten what it's like to have furniture and sitting on the floor now feels like the new normal.Be prepared to wait 6 months or more for your furniture... I've been "promised" mine for almost 2 months now, apparently they view promises like my ex boyfriend, loosely optional...Very poor communication, I only ever get a straight answer if I SHOW UP AT THE STORE. Zero communication after being promised phone call updates.

Malcolm Banks

Jan 16, 2021

Great store

Darrelle Townsend

Jan 09, 2021

Me and my fiancé drove 2.5 hours away to go to this new outlet on its Grand Opening day that we saw advertised on Facebook. We were greeted by a salesman named Alex. He seemed to be a nice guy well versed and educated in product knowledge of everything they had to showcase and sell. We instructed him that we were just looking but we'd come back if we were interested in doing business. He and his manager promised exceptional customer service. We came back about a month later ready to purchase. We spent almost $7,000 with this salesman and company and was sold several empty promises. We were told that we'd have all of our furniture at the store ready to be delivered to our brand new home that we were building by the first week of December. That didn't happen. We were promised several different customer service calls concerning our furniture. They never happened. In December we were told for 3 weeks straight that our stuff was coming and it didn't come. Finally we got some of our things only to find out that as our stuff was coming off the truck that the delivery guys forgot the mounts to put our mirror up that goes to our dresser. Also that Alex ordered 2 loveseats instead of a sofa and loveseat. When I called to make him aware of his mistake I was told immediately that it was my fault as if I made up the invoice myself. I spoke with the manager Josh he apologized and put in a new invoice for a new sofa. He said that our recliner which we are still waiting on would be here the same time the sofa would, which would be Jan. 15th. I was told that if anything changed that I would receive a call. Guess what? That didn't happen either. After the delivery guys left I noticed that they messed up my front door casing in 2 different places. I called this Thursday to inform them of the damage and check to make sure everything was still on track and yet again I was given the run around by the employees and manager Josh as to when my stuff would arrive. Finally he said that yet again its been pushed back to the first week in February. He gave me Ashley's customer service email to send proof of damage and I was told I would receive a call or email concerning the damages as you might've guessed THAT! DIDN'T! HAPPEN! Before ending our call he said he was going to give me a call the next day at 9:30 when he starts his customer service calls and you guessed it IT NEVER HAPPENED! Mind you we placed our entire order at one time in OCTOBER!!! We were told that there was a 6-8 week wait to receive our stuff which we were fine with because our home would be finished being built by then. It's now January and still were being given the run around. I have never experienced such unprofessionalism, deplorable customer service, and lies by a company who's standards are supposed to be way above par. I am livid and hate that I ever gave this company my business. They care nothing about their customers only about the quick buck that they can get. I wouldn't advise anyone to ever do business with this establishment. Your just another sale to them and they give you nothing but empty promises. If I could've given no stars I would have! WORST EXPERIENCE EVER!!!

Phillis Smith

Dec 15, 2020

The sales person was going on about a free TV with your purchase. When I finally settled on a bed and dresser I would have had to PAY more to get the TV.

Lucero Montoya

Dec 07, 2020

Thank you to Josh for helping and being very thorough with our questions. If you are looking for new furniture for your home, get Josh to help! He’s the best! Super professional and friendly.

R Lane

Nov 28, 2020

Walked in to purchase a recliner and immediately was greeted by an employee wearing a mask around his chin that got way too close. Walked a few steps further and saw another employee wearing his mask around his chin as well. The purpose of a mask is to cover your mouth and nose, not your chin. Protecting your customers should be a top concern. We immediately walked out to shop elsewhere that follows COVID guidelines.

T Trask

Nov 16, 2020

Dee Dee was friendly and very helpful from the time I entered the store. Of course, one of the big "dogs" Alex came over to assist her BUT I will say, I didn't purchased anything I didn't want. In addition, the discounts were my stamp of approval. Thanks Dee Dee and Alex for your great customer service.Here's an update on my review in a different area. I was late paying my bill last year and I was excused from that late fee after I called to explain my situation. I paid my bill late again last month and they would not forgive me again. Ok. It was my fault for paying my bill 5 days late when I had the finances to pay. Procrastination will make you have to pay more than you're willing/want to pay. But no one has yet to explain to me what constitutes the max late fee being added to my account when it reads "UP TO $41". I was charged max $41 for paying my bill. Who can explain to me the late fee process? From now on, I won't be late. Oh, and when I paid the late fee, no one told me nor is it written on my statement that I had to call them back to tell them I want the late fee to be used for the late fee, otherwise, it will be applied to the principal amount and another late will be added to my next month statement. Then they charged me a $2 interest charge on the unpaid monthly charge. That's not included on my written statement either. I have interested free until 2026. 😏😤😠🤨