How to Contact UPS & Get Help with a Package (2024)

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1Getting in Touch with Customer Service

2Getting Help with a Package

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Co-authored bywikiHow Staff

Last Updated: March 21, 2024Fact Checked

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If you’ve lost a package or have some other general issue regarding a shipment, you may need to contact UPS. The main phone number for UPS customer service is 1-800-742-5877. However, there are a few different ways of reaching out to UPS, depending on what type of issue you have. Fortunately, these different methods are all pretty straightforward!

Method 1

Method 1 of 2:

Getting in Touch with Customer Service

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  1. 1

    See Also
    UPS Tracking Number Not Working? Reasons & Troubleshooting

    Call the UPS customer service phone number. Calling this number will bring you to an automated system that will help you talk to an agent about your specific problem. The number for UPS customer service is 1-800-742-5877.[1]

    • Note that the service hours for this number are Monday through Friday, from 8:00 a.m. to 12:00 a.m. EST. The best time to call to speak to an agent as soon as possible is 8:30 a.m.
    • If your issue refers to shipping internationally, the number you should dial is 1-866-782-7892.
    • UPS also offers a customer service hotline for the hard of hearing. That number is 1-800-833-0056.

  2. 2

    Respond to the prompt asking you what your call is about. You will be given a list of common topics to choose from. This list includes “Track a package,” “Send a package,” and “Shipping information or order supply.” Once you say which topic you’re calling about, your call will be transferred to the relevant customer service department.[2]

    • These menu options are not numbered, so you’ll have to verbally select your topic rather than punching a number into your phone.

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  3. 3

    Say “agent” into the phone after you’ve stated your reason. This will directly put you in touch with a human agent in the department you’ve been transferred to. You can also state “Customer service” or press 0 to be put in touch with an agent.[3]

    • However, if you press 0 or say “agent” before you’ve stated the reason for your call, you won’t immediately be put in touch with an agent in the relevant department.

  4. 4

    Send an email to customer service if you don’t want to call them. An email won’t be responded to as quickly as a phone call, but it also doesn’t require navigating an automated system on the phone. To email UPS customer service, visit the “Email Us” page on the UPS website. The URL for this page is: https://www.ups.com/upsemail/input?loc=en_US. You can select one of the following categories to describe the nature of your email:

    • Tracking
    • Receiving a Package
    • Sending a Package
    • Billing
    • Technical Support
    • General

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Method 2

Method 2 of 2:

Getting Help with a Package

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  1. 1

    Go to the UPS website to track the whereabouts of your package. If you need to get in touch with UPS because you haven’t received your package, the first step is to find out where your package actually is. Go to the UPS Home page, navigate over to the Tracking page, then input the Tracking Number for your package.[4]

    • The URL for the UPS website is: https://www.ups.com/us/en/Home.page.
    • The Tracking Number is the series of numbers, beginning with “1Z,” that was assigned to your package when it was first put into the UPS system.

  2. 2

    Check for a local access point if you haven’t received your package. Sometimes UPS will send your package to a separate receiving facility, called an Access Point, instead of directly to your home. If this is the case, the phrase “Delivered to UPS Access Point” will appear in your package’s tracking updates.[5]

    • If you haven’t received your package but the system shows it was delivered, check locations surrounding your home where the package may have been hidden by the driver to prevent theft. These may include a back patio or a nearby planter.

  3. 3

    Call the Access Point to schedule a redelivery or pick up your package. The hours, location, and directions to the Access Point will all be listed on the UPS website. Note that if you opt to have the package redelivered to your home, it may take up to 2 business days to arrive.[6]

    • The time it takes to redeliver your package will vary based on the condition that the package was in when it arrived at the Access Point.

  4. 4

    Ask the UPS Virtual Assistant for help with other questions. Most issues involving package delivery have surprisingly simple answers and resolutions. The UPS Virtual Assistant, accessible through the Contact UPS webpage, can answer almost any other questions you may have. If it can’t, it will redirect you to speak with a customer service representative.[7]

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      About This Article

      How to Contact UPS & Get Help with a Package (27)

      Co-authored by:

      wikiHow Staff

      wikiHow Staff Writer

      This article was co-authored by wikiHow Staff. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. This article has been viewed 180,522 times.

      187 votes - 16%

      Co-authors: 6

      Updated: March 21, 2024

      Views:180,522

      Categories: Contacting Companies

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      How to Contact UPS & Get Help with a Package (2024)

      FAQs

      How to Contact UPS & Get Help with a Package? ›

      Please visit our Customer Help and Support Center or call 1-888-742-5877.

      Read More ›
      How to talk to a real person at UPS? ›

      If you have a paper bill or a 10-digit account number, call the phone number on your invoice. If you don't have an invoice, call 1-800-811-1648 for domestic billing support or 1-866-493-7140 for import billing support.

      Read More ›
      What do I do if UPS doesn't deliver my package? ›

      File a UPS Claim. Have a problem with a package? Sign into your UPS.com profile, provide us with the details and track the process as we put all hands on deck to investigate your claim to see how we can make things right.

      Learn More ›
      Can you contact UPS customer service by phone? ›

      View More ›
      How do I find where my UPS package is? ›

      Text 'TRACK [Your Tracking Number]' to 69877 (MYUPS) and we'll tell you where your package is. Text 'LOCATE [Your Postal Code]' to 69877 (MYUPS) and we'll help you find the nearest location.

      Discover More ›
      Can you chat with a UPS agent? ›

      If you confirm your agreement to the UPS Customer Service SMS Program Terms and Conditions and the UPS Privacy Notice by replying "YES" to the number in the table below, you will be subscribed to engage with either an automated chatbot and/or a live agent to respond to your questions, inquiries, and concerns consistent ...

      Know More ›
      How to talk to a live agent at UPS reddit? ›

      877-289-6418, option 4 (other) I just was able to speak to a live UPS person about my delivery issue (3 failed delivery attempts, even though I was home, and now being returned to sender). Found out the identity of the sender, contacted sender, and make alternative arrangements.

      Discover More ›
      Does UPS actually investigate lost packages? ›

      UPS requires the shipper to report any lost packages. Wait 24 hours AFTER the delivery window. Once the report is received, UPS will perform a package search. Package searches can take up to 10 business days.

      See More ›
      What happens if UPS doesn't deliver on time? ›

      This means that we will refund or credit you with the shipping charges (or the proportionate part if only some of the parcels in a shipment fail to meet the time limit) on request, where the money-back guarantee applies, if we deliver outside our time commitment.

      View Details ›
      Can I ask UPS to not deliver my package? ›

      There are a few different ways to to request a hold on your deliveries using UPS My Choice. We can hold onto your package and deliver it once you're back in town. Request we leave your package with a neighbor. Reroute your package to another address, in certain cases.

      Discover More Details ›

      Can you email UPS customer service? ›

      emailinfo@ups.com.

      Continue Reading ›
      Can I call UPS to change delivery address? ›

      If you're in the US, you can call the UPS re-routing center at 1-800-742-5877. They needed my name and the tracking number. They can do a MINOR change (meaning a small address change like two numbers transposed) free of charge.

      Keep Reading ›
      Where is the main headquarters for UPS? ›

      Read More ›
      How many times will UPS attempt delivery? ›

      UPS may make up to three delivery attempts at its discretion at your address on regular UPS delivery days. After the final attempt, undeliverable packages will be returned to the sender. To prevent your package from being returned or to make alternate delivery arrangements, track your package.

      Read The Full Story ›
      How to track UPS package without tracking number? ›

      Register for UPS My Choice.

      Click on the yellow “Continue” button on the bottom of the membership you want. Once you are on the registration page, fill in your personal details and verify your address. The free version of My Choice will let you track your packages without a tracking number.

      View More ›
      Does UPS take pictures of delivery? ›

      Starting in 2019, UPS began taking pictures of deliveries as a means of providing visual confirmation that a package has been delivered to the correct address and person. This added layer of verification helps prevent package theft and improves the delivery process.

      Read On ›
      How often does UPS lose packages? ›

      However, according to UPS's official website, they have a very low package loss rate, with over 98% of packages being delivered on time and without incident. In the rare case that a package is lost, UPS has a comprehensive tracking system and customer service team to help locate and resolve the issue.

      Keep Reading ›
      Why is my UPS package not updating? ›

      If your shipment's UPS tracking is not updating, it could be that the package is yet to be picked up by the courier or that it has been picked up but yet to be scanned.

      View More ›
      How do I dispute a charge with UPS? ›

      How do I dispute a charge? The most efficient way to dispute charges is by logging into the Billing Center and selecting “Help and Support Center” for detailed instructions. If you have a paper bill or a 10-digit account number, call the phone number on your invoice. If you don't have an invoice, call 1-800-811-1648.

      Get More Info ›
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